Privacy Policy

Effective Date: September 9th 2025

At DealerTalk.ai, we prioritize your privacy and are dedicated to protecting the information you share with us. This document outlines how we handle the Personal Information collected through our website, applications, and services (referred to collectively as “Services”). This Privacy Statement describes how we collect, use, and protect your personal data when you interact with us via SMS text messaging and AI voice calls, powered by Twilio.

1. Data Collection and Use

We collect the information you provide us directly, including your name, phone number, and content of your SMS messages or voice calls when you use our services. Communication records, including text messages and voice calls (and any recordings or transcriptions), may be processed and stored by DealerTalk.ai and Twilio to facilitate delivery of our services, troubleshoot issues, and ensure quality and security.

• We use your information to:

  • Deliver requested products and services

  • Communicate updates and information

  • Prevent fraud and ensure security

  • Comply with legal and regulatory obligations

  • Improve our offerings and support

2. Consent and Opting-Out

By using our website or services, you give express consent to receive SMS messages and/or phone calls from DealerTalk.ai at the phone number you provide.

• You may withdraw your consent at any time:

  • To opt out of SMS, reply “STOP” to any message.

  • To opt out of voice calls, inform our representative during any call or contact us at [email protected].

  • We honor all opt-out requests promptly and will discontinue further communications.

3. Data Sharing and Disclosure

• Your mobile information (phone number, SMS messages, and usage data) will not be shared, sold, rented, or otherwise disclosed to third parties for their marketing or promotional purposes.

• Your personal data may be shared only with trusted service providers (such as Twilio) to help us deliver our communications securely and as required for service operation.

• We may disclose your information as required by law, regulation, or legal process, or to protect the rights, property, or safety of our users and organization.

4. Data Security

• DealerTalk.ai follows industry best practices and Twilio’s standards to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

• All communication data processed through our SMS and AI voice call services is transmitted and stored securely.

5. Your Rights

• You have the right to access, correct, or delete your personal data held by us. Please contact us at [email protected] to submit a request.

• Depending on your location, you may have additional data rights under laws such as the GDPR or CCPA.

6. Changes to This Statement

We may update this Privacy Statement from time to time. Material changes will be posted on our website and take effect upon posting.

7. Contact Us

If you have questions about this Privacy Statement or our privacy practices, please contact us at: [email protected]